We will advertise your property for rent using the following property marketing portals:

• Our website - bluechiprentals.com.au

• Realestate.com

• Via Facebook

• Via Instagram

• Via LinkedIn

Your property will be marketed on the internet using the following important features:

Property photos

Detailed description

Floor plan

Walk-through video

At True, our average time to lease your property varies depending on market conditions, however in recent months it has averaged less than 10 days. We begin marketing your property the day it becomes available to rent and our specialised leasing consultants are dedicated to finding you a qualified tenant in the quickest possible time.

We always strive to get you the maximum rent possible, however we also must keep in mind setting the correct market rent to get your property rented as soon as possible.
To do this, we consider these factors:
1. Demand – is there currently a high or low demand for rental properties? This can be seasonal and affected by a number of factors.
2. What is available now – we look at properties currently available for rent and consider their location and features for comparison to calculate a maximum rent for your property.
3. What we have rented right now – We compare your property with what we have currently rented, taking into account property location and features.
These factors allow us to give you enough information to set the right rent for your property.

You may place your property on the market at whatever rental amount you wish. However, keep in mind that it is market demand that sets the rent, and if the market (i.e. prospective tenants looking for a rental property) think that the asking rent is too high, your property may stay vacant longer than necessary.

We can never guarantee the performance of the tenant for your property. We can only use our professional skills and experience to verify that the tenant can afford to pay the rent and to form an opinion on whether the tenant will maintain the property to an acceptable standard.

To minimize the stress and risks, we recommend that you research landlord protection insurance.

Yes. You may give us some special instructions in relation to the property and the way it is managed, provided the instructions are lawful. These special instructions will need to be either specified in the Management Agency Agreement or provided in writing to us.

This is your choice. However, it is usual practice for the managing agent to sign these documents on your behalf. We will, of course, send you copies of any documents signed on your behalf.

If a pet is permitted we will provide the tenant with strict written conditions.
The major conditions would be that:
1. The pet may not come inside the property (unless written approval is given)
2. The tenant must be responsible for any damage caused by their pet, and clean up any mess left by the pet.
3. The tenant must have the carpet professionally cleaned and the property professionally fumigated upon vacating the property.

All tenants listed on the Tenancy Agreement must be given a full set of keys. This includes keys to all external doors, windows, garage or letterbox locks. We retain an entry set of keys at the office only.
This may necessitate having keys cut at your expense.

The law requires that an owner must provide and maintain locks and other security devices to the property in order for the property to be “reasonably secure”.

If there is no individual meter for the rented premises, as in the case of blocks of older style units, a tenant cannot be changed for water usage.
However, the tenant is responsible for any cost of water used during the tenancy if the property has an individual water meter and has legally prescribed water efficiency devices.
It should be noted though that the we require that water availability and usage accounts must be paid in full by the owner of the property. We then request reimbursement from the tenant for the water usage component of the account.

You can, however, the appropriate notice and time frames needs to be given to the tenant.

There are various categories that will allow entry and we must be mindful that the Owner/Agent are limited to a maximum of 4 routine inspections in any 12 months period.

You will receive your rent payments twice per month, payable on the 15th of every month (or the next business day if it falls on a weekend or public holiday) and on the 1st of the next month (or the next business day if it falls on a weekend or public holiday). You will receive your statements at the same time as receiving your payments.

Responsibility for removing or exterminating pests or vermin during a tenancy depends on whether:

1. Pests or vermin were already a problem when the tenant moved in
2. A problem with the property has allowed the pests to enter or an infestation to develop
3. The tenant contributed to the problem
4. Other factors that could determine who is responsible include the history of the property, what is recorded in the condition report, and if there were factors beyond the tenant’s control

We always like to suggest that keeping your tenant on a fixed term agreement is the best policy for both you and the tenant as it provides both of you with security. 3 months before your tenant’s lease is due to expire, we will conduct a rent review on your property to see if we can increase the rent to keep it in line with current market conditions.

We maintain a zero tolerance to late rent, however should the tenant fall behind we will continuously contact them to discuss when the rental arrears will be cleared up. We have implemented a strict procedure to handle late rent in our office

Once your tenant has given notice to vacate, we contact you the owner on advise, then we start advertising the property immediately to secure new tenants. We then book in the vacate inspection to occur as soon as possible after the tenant returns their keys.

We then conduct the final inspection, if the tenant has returned the property in satisfactory condition and paid the final water usage and any outstanding rent etc. then we will authorise the release of the bond. If the tenant returned the property with unpaid outstanding items, we would claim the amount needed from the bond.

Fair wear and tear describes the normal deterioration of a property from ordinary, everyday use. It’s impossible to live in a property without causing some form of minor damage and scuff marks on the walls, worn carpet in high-traffic areas, and so on.

If you would like to sell your property, we will need to give the tenants written notice of sale. If your tenant is still in the lease they will be able to remain at the property until the lease end date, or sooner if all parties agree. If you need some advice about selling your property or need a market appraisal, please contact us and we will have a salesperson contact you to assist.